3.5 hours
Half-day workshop
One focused topic, such as calm under pressure or handling angry customers. Ideal for frontline teams and shift-based staff.
Workshops
Emotional intelligence workshops for teams under pressure
Practical, interactive sessions built around the situations your team actually faces.
Two formats
6.5 hours
Full-day workshop
Two or three connected topics with more practice time. Ideal for supervisors, managers and leadership teams.
Topics
What we can cover
- Staying calm under pressure
- De-escalating angry or upset people
- Clear communication at handovers and briefings
- Giving and receiving feedback
- Leading a shift or team through a hard day
- Recovering after difficult interactions
- Building a positive team climate
Outcomes
What your team takes away
- A shared language for pressure and emotions
- Simple tools people use on their next shift
- Fewer escalations and smoother handovers
- Supervisors who feel more confident leading
Format
Wherever suits your team
Onsite
At your workplace, anywhere in Ireland.
Online
Live and interactive, in shorter blocks.
At EI Academy
At our venue in Dublin.
Get in touch
Request a workshop
Tell us a little about your team and we'll come back with options and a quote.
FAQ