What emotional intelligence actually means at work
A plain-English guide to emotional intelligence at work: what it is, what it isn't, and why it matters most when the pressure is on.
Read: What emotional intelligence actually means at workInsights
Practical thinking on emotional intelligence at work
Short, useful articles from Conor O'Grady.
Lessons on calm from coaching airport security teams
What three years coaching Security Operations at Dublin Airport taught me about staying calm, clear and kind under real pressure.
Read: Lessons on calm from coaching airport security teamsHow to handle an angry customer: an EI playbook for frontline teams
A practical, step-by-step emotional intelligence playbook for frontline staff dealing with angry or upset customers.
Read: How to handle an angry customer: an EI playbook for frontline teams