Frontline services
Staying professional and kind when someone is angry about a decision you didn't make.
Sectors · Public Sector
Emotional intelligence for public sector teams
Public servants face high expectations, public scrutiny and a lot of change. EI Academy helps teams handle difficult interactions and helps managers build a climate where people do their best work.
The pressure
What we hear from teams
- Members of the public under stress
- Change programmes and restructuring
- Scrutiny and accountability
- Managing across large, varied teams
Examples
How we help
Managers
Leading people through change and keeping teams engaged.
Transport and operations
Calm communication during disruption, incidents and delays.
Talk to us about your public sector team
A free 20-minute discovery call to understand the pressure your team is under and whether we can help.