Calm is a skill: staying steady when it matters most
What the best frontline teams do differently under pressure, drawn from coaching airport security operations.
Speaking
Keynotes on emotional intelligence under pressure
Practical, story-led talks for conferences, away days and leadership events.
Keynote topics
Three talks, tailored to your audience
Leading the climate: how leaders shape the way a team feels
Based on Conor's research into emotional intelligence and organisational climate, with practical steps for any manager.
The angry customer playbook
A lively, practical session on de-escalation for anyone who deals with the public.
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